FAQ

Orders

What is a preorder or order window?

All Schools in Action products are produced on demand after the pre-order or order window cut off date. Due to these products being produced on demand we are unable to accept any returns/exchanges of products once they are produced. 

I'm unsure if my order has been placed?

Once an order has been placed you will automatically receive a purchase confirmation email outlining your order number, products purchased, value of goods and transaction status.

If you have not received this email, please contact DMC Sport at enquiries@dmcsport.com.au to confirm your order, including double-checking the email address provided on the order

Can I change my order?

Please check all details when placing your order as orders cannot be changed once submitted. In the event you have selected the incorrect size please contact DMC Sport on enquiries@dmcsport.com.au prior to the pre-order cut off date and we will attempt to remedy this. If the pre-order cut off date has passed your order we are unable to change your order. 

Do you offer returns & refunds?

We ask that you choose your items carefully before placing your order - due to all products being produced on demand we will not offer exchanges or returns if you simply change your mind.

If you are not satisfied with your purchase, please email enquiries@dmcsport.com.au stating your order number and reason and one of our customer service team members will assist you.

In the rare event that your goods arrive to you damaged, or different items were received then originally ordered, please contact DMC Sport at enquiries@dmcsport.com.au . 

I need to speak to someone about my order

If you have any queries regarding your order please don’t hesitate to contact one of our DMC Sport team at enquiries@dmcsport.com.au or 03 7003 6859. Please allow up to 24 hours for a response.

Events beyond our control

DMC Sport shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage to goods delivered, which is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident or event deemed to be a force majeure.